AI & LLM Integrations
AI & Agentic AI Integration for eCommerce and Business Operations
We integrate large language models and agentic AI systems into production business environments — not as pilots or proof-of-concepts, but as operational infrastructure that your team depends on daily.
The difference between an AI demo and an AI system that works in production is integration. It has to connect to your real data — your product catalog, your order history, your customer records, your logistics feeds. It has to behave correctly at the edges. It has to fail gracefully when the underlying data is incomplete. That is the engineering problem. That is what we solve.
Customer Support Automation with RAG
AI-powered support agents built on Retrieval-Augmented Generation (RAG) that answer questions from your product catalog, order data, and knowledge base. Customers get accurate, specific answers. Your support team handles the exceptions.
This is not a chatbot that routes to a human on the third question. It is a system that has read your documentation, understands your catalog, and can look up order status — all within a single conversation.
Semantic Product Search
Replace keyword matching with vector-based semantic search. Customers find what they are looking for — even when they describe it in their own words, even when the exact term is not in the product title.
We implement semantic search directly into your Magento, WooCommerce, Shopify, or BigCommerce store. The result: fewer zero-result searches, higher conversion from search, and better product discovery.
AI Inventory & Demand Forecasting
LLM-assisted inventory management that surfaces anomalies, predicts stockout risk, and generates reorder recommendations based on sales velocity, seasonal patterns, and supplier lead times. Connected to your existing inventory and order data.
Operational Copilots
Internal AI tools that give your operations, merchandising, and logistics teams answers without requiring them to dig through multiple systems. Connected to your existing data sources via API. Your team asks questions in plain language and gets structured, accurate answers.
Agentic AI for Business Process Automation
Autonomous agent systems that execute multi-step business processes — order reconciliation, supplier communication, catalog updates, returns processing — with human-in-the-loop escalation where business rules require it. We design the boundaries carefully.
OCR & Document Intelligence
Extract structured data from invoices, shipping documents, purchase orders, and medical records. Normalize it, validate it against your existing records, and feed it into downstream systems automatically. Handles the variability of real-world documents better than template-based OCR alone.
Intelligent ETL & Data Pipelines
AI-augmented data transformation pipelines that handle the messiness of real-world data — inconsistent formats, missing fields, schema drift between source systems. Particularly relevant for marketplace data consolidation and multi-platform inventory management.
RAG Systems for Internal Knowledge
Build on your existing documentation, SOPs, and historical data. Give your team an AI assistant that knows your business — not a generic language model that hallucinates policy details. Most valuable for onboarding, compliance, and operations teams.
Why Harper Agency for AI Integration
We have spent 15+ years building the systems that AI now needs to connect to — eCommerce platforms, payment APIs, logistics feeds, healthcare records, marketplace data. We understand how that data is structured, where it lives, and how it behaves under production conditions.
Most AI integration failures are not AI failures. They are integration failures — the model is fine, but the data pipeline is broken, the context is overloaded with irrelevant information, or the output has nowhere reliable to go. We solve those problems because we know what is on both sides of the connection.