Privacy Policy
Effective date: July 9, 2026
Last updated: July 9, 2026
This Privacy Policy describes how Harper Agency (“we”, “us”, “our”) collects, uses, and protects information when you use harper.agency. It covers the main website and our WooCommerce store. For SignalStream-specific data practices, see the SignalStream Privacy Policy.
1. Information We Collect
When you make a purchase
- Name, email address, and billing address
- Order history and purchased products
- Payment information — processed by Stripe; we do not store card details
When you create an account
- Username, email address, and password (hashed)
- Order history and subscription status
When you contact us
- Name, email address, and the content of your message
Automatically collected
- IP address, browser type, pages visited, and referring URL
- Cookies required for WooCommerce cart and session management
2. How We Use Your Information
- To process and fulfil your orders, including providing download access
- To send transactional emails (order confirmations, receipts, licence keys)
- To manage your account and subscriptions
- To respond to support requests
- To improve our website and products
We do not sell your personal data to third parties. We do not use your information for advertising profiling.
3. Third-Party Services
| Service | Purpose | Privacy Policy |
|---|---|---|
| Stripe | Payment processing | stripe.com/privacy |
| Gmail (WP Mail SMTP) | Transactional email delivery | policies.google.com/privacy |
| Cloudflare | CDN, DNS, and DDoS protection | cloudflare.com/privacypolicy |
4. Cookies
We use cookies that are necessary for the website to function:
| Cookie | Purpose | Duration |
|---|---|---|
| woocommerce_cart_hash | WooCommerce cart state | Session |
| woocommerce_items_in_cart | WooCommerce cart indicator | Session |
| wp_woocommerce_session_* | WooCommerce session | 2 days |
| wordpress_logged_in_* | Authentication | Session / remember-me |
We do not use advertising or third-party tracking cookies on the main site.
5. Data Retention
| Data | Retention |
|---|---|
| Order records | 7 years (legal/tax requirement) |
| Account data | Until account deletion is requested |
| Support correspondence | 3 years |
| Server logs | 30 days |
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data (subject to legal retention requirements)
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
7. Security
All data is transmitted over HTTPS. Payment processing is handled entirely by Stripe and is PCI-compliant. Account passwords are stored as salted hashes and are never accessible in plain text.
8. Children
Our services are not directed at children under 16. We do not knowingly collect personal data from children.
9. Changes to This Policy
We will update this page when material changes are made and update the “Last updated” date above. Continued use of the site after changes constitutes acceptance of the revised policy.
10. Contact
Harper Agency
[email protected]
harper.agency