• WooCommerce setup guide → — full setup documentation
• My Account → SignalStream → — check your tracking status
• Pricing and plans →
• Professional installation →

For billing, account, and technical issues:
Email: [email protected]
Response time: within 24 hours on business days.
Priority support (Growth and Scale plans): within 4 hours.

Open a support request →

My test events are not showing in Meta Events Manager.
Meta test events can take 2–5 minutes to appear. Make sure you entered the Test Event Code from Events Manager in your SignalStream account. The Test Event Code looks like TEST12345.

GA4 DebugView is not showing my test events.
DebugView only shows events tagged with debug_mode=1. SignalStream sets this automatically during test sends. If events do not appear within 2 minutes, check that your GA4 Measurement ID starts with G- and your API Secret is the one from GA4 Admin → Data Streams → Measurement Protocol.

My trial ended but I have not subscribed yet — did I lose my data?
No. Events after trial expiry are logged locally in your store. Subscribing restores forwarding immediately. You can see what was missed in your SignalStream dashboard.